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Repair Examples
 

 

Excerpt From Our Range of Services

 
 

Due to years of intensive work for the furniture industry, we have a high degree of professionalism in the processing of complaints and the repair of all materials normal in the industry. Over 15 years of experience, way over 1 million processed orders and the constant training of our employees together mean competence, reliability and efficiency.

We offer:

Taking on the scheduling and notification of customers
 
Incoming orders are as a rule scheduled within 24h and the customer is notified immediately afterwards
With electronic placing of orders (e.g. Internet), the suggested appointment is already shown a little later on our website.
Customer visits are made within 10 working days.
     
 

Appraisal and Evaluation of Complaint and Guarantee Cases

 
As a neutral professional firm, we check every complaint for legitimacy and find out who is responsible for the damage
     
 
 

Expert Repairing of Damage On-site
For absolutely all complaints and types of damage to upholstered furniture.

 

repair of the insides (frame, springs, upholstery)
repair of mechanical functional parts, covers etc.
getting rid of noises
repair of damage to leather up to partial re-colouring
repair of fabric covers and provision of complete new cover if necessary
  Specially and regularly trained service technicians such as interior decorators, upholsterers and joiners ensure professional handling.
     
 

Competent Advising and Explanations to the End Customer

 
concerning product assembly, usage properties and kind of material, especially in the case of unjustified complaints, by our rhetorically trained service technicians
     
 

Wide Coverage of Service

 
We are active in the Benelux countries, Germany, Austria, Switzerland and Hungary with over 150 upholstery specialists, thus having at our disposal the largest and most comprehensive mobile service technician network in Europe.
     
 

Completion Rate
 
approx. 80% upon the first visit
   
 

Absolute Transparency

 
Through the option of permanent tracing of the state of processing and the querying of the reports with photos via the Internet, which are ready a day after the customer visit, at 8.00 in the morning, you participate directly in what happens.
     
 

Statistics and Individual Analyses of Quality Assurance
 
On our website, you can also produce various statistics and analyses for your complaints which we have processed
     
   
Clear and Low-cost All-inclusive Price System
     
 

Advice on Quality for Industry
 
Within the framework of the carrying-out of pre-delivery inspection measures in the factories, we support the efforts of the industry to avoid complaints.
     
   

Taking on the Complete Handling of Customer Services
 
Via a general agreement according to the POS concept "full/partial service", we also take on the entire customer care for delivered goods from the ramp of the manufacturer.
     
 

Training/Seminars

 
For furniture dealers and the furniture industry, we give training on the subject of customer-oriented processing of complaints.
     
   
Repairs in the end customer order outside the legal guarantee
     
   
Benefits